Returns & Exchanges
We want you to be completely satisfied with your purchase. Our hassle-free return and exchange policy makes it easy.
30-Day Return Policy
We offer a full refund within 30 days of purchase for unopened items in original packaging. This policy allows you to try your fragrances and make sure they're perfect for you.
Conditions for Returns
- • Fragrances must be unopened and unused
- • Original packaging must be intact and sealed
- • All original materials included (box, authenticity certificate, care guide)
- • Return initiated within 30 days of delivery
Exchanges
If the fragrance isn't quite right for your taste, we make it easy to exchange. You can exchange for a different fragrance or size within 30 days at no extra cost.
Exchange Process
- 1. Contact our support team at support@grisvavert.com
- 2. Provide your order number and details about the exchange
- 3. Receive a prepaid return shipping label
- 4. Ship your unopened fragrance back to us
- 5. We'll dispatch your replacement immediately upon receipt
Damaged or Defective Items
If you receive damaged or defective fragrances, please contact us within 7 days with photos. We'll replace the item or issue a full refund immediately.
Report a Defect
Email support@grisvavert.com with:
- • Your order number
- • Clear photos of the defect
- • Description of the issue
Fragrance Care Services
Our commitment doesn't end with your purchase. We offer premium fragrance care and consultation services for all Grisva Vert customers.
Fragrance Consultation
Get personalized recommendations based on your preferences, skin type, and lifestyle. Our experts help you find your perfect scent.
Complimentary
Storage & Preservation
Learn expert tips for proper fragrance storage to maintain quality and longevity. We ensure your fragrances last longer.
Free Guide
Return Shipping
We provide prepaid return shipping labels for all returns and exchanges. Simply print the label, pack your fragrances securely, and drop off at your nearest carrier location.
Questions About Returns?
Our customer service team is happy to help. Reach out with any questions about our return policy.
Contact Support